Terms and Conditions
This Terms and Conditions Statement (“Terms and Conditions”) outlines Pattathil Agencies (“We”, “Us”, or “Our”) practices in relation to the storage, use, processing, and disclosure of personal data that you choose to share with Us when you access our website www.pattathilagencies.com (the “Platform”).
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
This Policy sets out the following:
(a) The type of information We collect;
(b) Purpose for collection of such information;
(c) Usage of the information;
(d) Intended recipients of the information;
(e) Third parties which collect and retain the information;
(f) Security measures;
(g) Transfer of data;
(h) Authentication of information you choose to provide; and
(i) Disclosure of information to third parties.
Capitalised words in this Policy shall have the same meaning as ascribed to them in the Terms and Conditions available on our website. Please read this Policy in conjunction with the Terms.
By using the Platform, you consent to the collection, use, and disclosure of information in accordance with this Policy.
1. COLLECTION OF PERSONAL AND OTHER INFORMATION
(a) By using the Platform, you allow Us to collect information regarding your activity and interaction with the Platform. We do not collect personal information unless it is knowingly and explicitly provided by you.
(b) You expressly agree that We may collect and store personal information including but not limited to your name, email address, phone number, address, location details, energy requirements, enquiry details, and any other information submitted through forms or communication channels on the Platform.
(c) To access certain services, you may be required to provide contact details such as phone number or email address. You authorise Us to send you service-related communications, updates, and notifications.
(d) By submitting your information, you authorise Us to contact you via phone, email, or other communication methods for service-related discussions, quotations, updates, and promotional communication. You may opt out of promotional communication at any time.
(e) Any correspondence, including emails, enquiries, or instructions shared by you, may be collected and stored for service and record-keeping purposes.
(f) If We intend to use personal data beyond the originally stated purpose, We will seek your consent where required.
(g) This Policy governs all personally identifiable information shared with Us.
(h) Personal information may be retained for a reasonable period even after service completion or enquiry closure, unless deletion is requested and legally permissible.
(i) Providing personal information is voluntary; however, failure to do so may limit access to certain services.
(j) We comply with applicable laws under the Information Technology Act, 2000 in the event of a data or security breach.
2. DISCLOSURE OF PERSONAL INFORMATION
We do not disclose personal information except in the following circumstances:
(a) To fulfill the purpose for which the data was collected;
(b) With your consent;
(c) To comply with legal obligations or enforce our Terms;
(d) When required by law, court order, or government authority.
3. AUTHENTICITY OF INFORMATION
(a) We take reasonable measures to ensure accuracy of information on the Platform.
(b) You agree that the information provided by you is true and accurate. We are not responsible for inaccuracies in information supplied by users.
(c) You may request access, correction, or modification of your personal data by contacting Us through the details provided in Section 11.
4. THIRD-PARTY ANALYTICS & SERVICES
(a) We may use third-party tools (such as Google Analytics or similar services) to understand website usage and improve user experience.
(b) Data collected may include general demographic and usage patterns.
(c) Your interaction with third-party services is governed by their respective privacy policies. We are not responsible for their practices.
5. THIRD-PARTY LINKS
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.
6. SECURITY MEASURES
We implement reasonable security practices including technical and administrative measures to protect personal data in compliance with applicable laws. However, no method of data transmission or storage is completely secure, and absolute security cannot be guaranteed.
7. BUSINESS TRANSITIONS
In the event of a merger, acquisition, or transfer of assets, personal data may be transferred as part of business assets.
8. TRANSFER OF DATA
(a) Personal data may be stored or processed outside India if required for service delivery or hosting purposes.
(b) By using the Platform, you consent to such transfer, storage, or processing of data.
9. COOKIES
(a) The Platform uses cookies to improve functionality and user experience. Cookies do not access personal files on your device.
(b) You may disable cookies through browser settings, though this may limit certain features of the Platform.
10. CHANGES TO TERMS AND POLICY
We reserve the right to update this Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
11. GRIEVANCE OFFICER
For any queries, concerns, or requests regarding this Policy or your personal data, please contact us via the Contact Us page on our website.
