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PRIVACY POLICY

This Privacy Policy Statement (“Policy”) outlines Pattathil Agencies (“We”, “Us”, or “Our”) practices in relation to the storage, use, processing, and disclosure of personal data that you choose to share with Us when you access our website www.pattathilagencies.com (the “Platform”).

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Policy sets out the following:

(a) The type of information We collect;
(b) Purpose for collection of such information;
(c) Usage of the information;
(d) Intended recipients of the information;
(e) Third parties which collect and retain the information;
(f) Security measures;
(g) Transfer of data;
(h) Authentication of information you choose to provide; and
(i) Disclosure of information to third parties.

Capitalised words in this Policy shall have the same meaning as ascribed to them in the Terms and Conditions (“Terms”), available on our website. Please read this Policy in conjunction with the Terms.

By using the Platform, you consent to the collection, use, and disclosure of information in accordance with this Policy and agree to be bound by it.

1. COLLECTION OF PERSONAL AND OTHER INFORMATION

(a) By using the Platform, you allow Us to collect information relating to your activity, interactions, and usage trends on the Platform. We do not collect personal information unless it is knowingly and explicitly provided by you.

(b) You expressly agree and acknowledge that We may collect and store personal information including, but not limited to, your name, phone number, email address, residential or site address, location details, electricity usage information, system requirements, enquiry details, and any other information submitted by you through forms, emails, or other communication channels on the Platform.

(c) To access certain services or submit enquiries, you may be required to provide contact details such as your phone number or email address. You authorise Us to send you electronic communications regarding enquiries, quotations, service updates, and related information.

(d) By submitting your information on the Platform, you authorise Us and our authorised representatives to contact you via phone, email, or other means for service-related communication, including follow-ups and promotional information. You may opt out of promotional communications at any time.

(e) Any correspondence, including emails, messages, or instructions shared by you with Us, may be collected, stored, and compiled for service delivery, record-keeping, and quality improvement purposes.

(f) If any intended use of personal data extends beyond the purposes stated at the time of collection, We will notify you and seek consent where required.

(g) This Policy governs Our treatment of all personally identifiable information shared by you with Us.

(h) Your personal data may be retained for a reasonable period even after enquiry completion or service delivery, unless deletion is requested and permitted by law. Certain records may be retained for compliance and operational purposes.

(i) You are not obligated to provide personal data; however, failure to do so may restrict access to certain features or services of the Platform.

(j) We will comply with applicable requirements under the Information Technology Act, 2000 and the rules made thereunder in the event of any data or security incident.

2. DISCLOSURE OF PERSONAL INFORMATION

We do not disclose personal information except under the following circumstances:

(a) To fulfill the purpose for which the information was collected;
(b) With your explicit consent;
(c) To enforce our Terms and Conditions;
(d) To comply with applicable laws and regulations; or
(e) When required by a court of competent jurisdiction or a governmental authority.

3. AUTHENTICITY OF INFORMATION

(a) We take reasonable steps to ensure that information available on the Platform is accurate and reliable.

(b) You agree that the personal information provided by you is true, correct, and complete. We shall not be responsible for inaccuracies arising from incorrect information supplied by you.

(c) You may request to review, correct, or update your personal information by contacting Us through the details provided in Section 11.

4. THIRD-PARTY USER EXPERIENCE IMPROVEMENT SERVICES

(a) We may use third-party analytics and user experience tools (including but not limited to services provided by Google and similar providers) to understand website performance and user behavior.

(b) Information collected may include, but is not limited to:
(i) General demographic data;
(ii) Usage patterns;
(iii) Preferences; and
(iv) Interests.

(c) Your interaction with such third-party services is governed by their respective privacy policies. We do not control their data collection practices.

(d) The place of processing information depends on each third-party service provider. You are encouraged to review their privacy policies to understand data usage.

5. THIRD-PARTY AUTHENTICATION AND LINKS

(a) The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such third-party platforms.

(b) Any information shared with third-party platforms is governed by their respective privacy policies, and We disclaim responsibility for their practices.

6. SECURITY MEASURES

We implement reasonable technical and organisational security measures, including encryption and secure servers, in compliance with applicable laws to protect personal information from unauthorised access. However, no system can guarantee absolute security, and by using the Platform, you acknowledge and accept this risk.

7. BUSINESS TRANSITIONS

In the event of a business transition such as a merger, acquisition, or sale of assets, personal data may be transferred as part of such transaction, subject to applicable legal safeguards.

8. TRANSFER OF DATA

(a) Personal information may be transferred to and stored on servers located outside India if required for hosting or service delivery.

(b) If you access the Platform from outside India, your data may be transferred across borders to provide services.

9. COOKIES

(a) The Platform uses cookies to enhance functionality and user experience. Cookies do not grant access to personal files or sensitive information stored on your device.

(b) You may disable cookies through your browser settings; however, doing so may affect certain features of the Platform.

10. CHANGES TO PRIVACY POLICY

We reserve the right to modify this Policy at any time. Any changes will be posted on this page and shall become effective immediately upon publication.

11. GRIEVANCE OFFICER

For any questions, concerns, or requests relating to this Privacy Policy or your personal information (including review, correction, or deletion), please contact us through the Contact Us page on our website.